Privacy Policy

MH Textiles Privacy Policy

  1. MH Textiles is committed to protecting your privacy and maintaining the security of any personal information received from you. We strictly adhere to the requirements of the data protection legislation in the UK. The purpose of this statement is to explain to you what personal information we collect and how we may use it.
  2. When you order, we need to know your name, address, email address and phone number. This allows us to process and fulfil your order. You have the option to withhold personal information that is not required for the order process.
  3. Payment details:
    1. When you pay by Paypal your payment details are not passed to us or stored by us. Please see the appropriate privacy policy on Paypal’s website for more information.
    2. When you pay by BACS your payment details are not passed to us or stored by us. Please contact your bank for more details about their privacy policy.
  4. We may use contact information you have provided (either when placing an order through our website, by telephone or if you have provided your contact details to one of our representatives at an event) to tell you about products, promotions and special offers that may be of interest to you, by email. All customers are given the opportunity to opt-out of receiving such further information. You may do so at any time by clicking the ‘unsubscribe’ link at the bottom of the email and confirming you wish to opt out, or by contacting our Customer Services Team on the following number: 01788 832795 or email info@mhtextiles.co.uk
  5. We do not sell, rent or exchange your personal information with any third party for commercial reasons, beyond the essential requirement for credit/debit card validation during purchase.
  6. We follow strict security procedures in the storage and disclosure of information which you have given us, to prevent unauthorised access in accordance with the UK data protection legislation. We do not collect sensitive information about you except when you specifically knowingly provide it. In order to maintain the accuracy of our database, you can check, update or remove your personal details by contacting us at support@mhtextiles.co.uk
  7. This website uses internet cookies. Where services are delivered on the internet, this sometimes involves placing small amounts of information on your device, for example, a computer or mobile phone. These include small files known as cookies. They cannot be used to identify you personally.
    1. TYPES OF COOKIES
      1. Strictly necessary cookies – These cookies which enable to navigate a site and gain full access to its features and secure areas.
      2. Analytics & performance cookies – They allow us to recognise, count and establish how visitors browse our site when they are using it which helps us improve user journeys. Performance cookies (often known as web analytic cookies) don’t collect any information that identifies the customer and all information collected is aggregated and therefore anonymous.
      3. Functionality cookies – These cookies remember choices you make to improve your experience.
      4. Targeting or advertising cookies – These cookies record your visit to our site, any pages you visited as well as any links you followed. We will use this information to make our site and any ads more relevant to your interests. We may also share this information with third parties for this purpose.
    2. DISABLING COOKIES
      You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of the this site. Therefore it is recommended that you do not disable cookies.
  8. In order to process credit/debit card transactions, the bank or card processing agency may require to verify your personal details for authorisation outside the EEA (European Economic Area). Your information will not be transferred outside the EEA for any other purpose.
  9. YOUR LEGAL RIGHTS
    1. Under certain circumstances, you have rights under data protection laws in relation to your personal data. These include the right to:
      1. Request access to your personal data.
      2. Request correction of your personal data.
      3. Request erasure of your personal data.
      4. Object to processing of your personal data.
      5. Request restriction of processing your personal data.
      6. Request transfer of your personal data.
      7. Right to withdraw consent.
    2. You can see more about these rights at: https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/
    3. If you wish to exercise any of the rights set out above, please email us at info@mhtextiles.co.uk
      1. You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.
      2. We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
      3. We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
  10. If you have any questions about privacy please contact us at support@mhtextiles.co.uk.